About
Highly accomplished operations strategist and executive assistant with over 5 years of experience optimizing workflows and enhancing operational efficiency within SaaS environments. Proven ability to streamline complex administrative tasks, reduce scheduling conflicts by 95%, and accelerate project completion by 30% through strategic coordination and automation. Adept at driving business growth, increasing lead generation by 20%, and boosting operational efficiency by 15%, while expertly managing confidential data, CRM systems, and stakeholder communications to enable executive focus on strategic initiatives.
Work
Confidential, Confidential, Nigeria
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Summary
Led business operations and growth initiatives for a SAAS company, driving lead generation, optimizing support processes, and expanding market presence.
Highlights
Increased sign-ups by 20% and expanded registrant base from 3,500 to over 7,000 within four months by engaging registrars and potential clients.
Directed the technical support team, reducing SLA response time from 8 hours to 1 hour and boosting client satisfaction by 35%.
Formulated and implemented strategic business development roadmaps, achieving a 15% increase in operational efficiency.
Cultivated strategic partnerships with vendors and affiliates, contributing to a 10% increase in revenue.
Enhanced market visibility and domain registrations by 30% through strengthened relationships with key registrars and resellers.
Confidential, Confidential, Nigeria
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Summary
Provided comprehensive executive support to the CEO of a SAAS company, optimizing productivity, managing complex schedules, and facilitating key projects.
Highlights
Achieved 95% efficiency in time management by meticulously managing the CEO's complex calendar and appointments.
Optimized CEO's productivity by 20% through strategic workload prioritization and effective management of competing tasks and deadlines.
Improved project delivery timelines by 30% by directing new projects from inception to completion through effective stakeholder communication.
Facilitated high-level meetings by preparing agendas, documenting minutes, and ensuring 100% follow-up on critical action items.
Contributed to team capacity expansion by recruiting and onboarding talented professionals, enhancing operational success.
Confidential, Confidential, Nigeria
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Summary
Delivered high-level executive support, optimizing workflow efficiency and enhancing strategic decision-making through meticulous administrative and research support.
Highlights
Improved workflow efficiency by 25% through meticulous management of schedules and communications for the CEO.
Optimized CEO's availability for strategic initiatives by 15% through expert scheduling and coordination of appointments.
Synthesized complex research into concise reports and presentations, saving 10+ hours monthly and enhancing executive decision-making.
Ensured seamless communication with internal and external stakeholders while rigorously maintaining confidentiality and professionalism.
Managed dynamic calendars, prioritizing key client and partner engagements to foster strong business relationships.
Confidential, Confidential, Nigeria
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Summary
Managed administrative tasks and customer service operations, improving efficiency and client satisfaction for a property management firm.
Highlights
Achieved a 90% customer satisfaction rate by delivering comprehensive customer service across multiple channels (calls, emails, live chat).
Improved response times by 20% by streamlining inquiry resolution through delegation of customer issues to specialized teams.
Increased operational efficiency by 15% and reduced errors by identifying and implementing process improvements.
Confidential, Confidential, Nigeria
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Summary
Provided dedicated customer support, resolving inquiries and implementing process improvements to enhance service quality and customer retention.
Highlights
Maintained a 95% issue resolution rate by providing comprehensive customer service across calls, emails, and live chat.
Reduced response time by 20% by optimizing workflow efficiency through assigning customer inquiries to specialized teams.
Enhanced customer retention by 15% through prompt and professional resolution of complex customer issues.
Improved service quality and accuracy by 25% by identifying process inefficiencies and recommending strategic changes.